Job - Director of Clinical Operations, Stonewall

classic Classic list List threaded Threaded
1 message Options
Reply | Threaded
Open this post in threaded view

Job - Director of Clinical Operations, Stonewall



Director of Clinical Operations, Stonewall
REPORTS TO Stonewall Director

GRADE                             Stonewall Counselors I & II, Intake Coordinator.
        JOB CODE R443

No city experienced epidemic levels of HIV faster than San Francisco. At San Francisco AIDS Foundation, we work to end the epidemic where it first took hold, and eventually everywhere. Established in 1982, our mission is the radical reduction of new infections in San Francisco. Through education, advocacy, and direct services for prevention and care, we are confronting HIV in communities most vulnerable to the disease. We refuse to accept that HIV transmission is inevitable. For more information, visit

The Director of Clinical Operations is responsible for clinical leadership and administrative support in the overall operation of the Stonewall harm reduction counseling program.  This program covers integrated substance use, mental health and HIV counseling on an outpatient basis to gay and bisexual men who use methamphetamine and/or other substances. As a member of the program senior management team, provide clinical supervision to program counselors, interns and other staff as assigned. The Director of Clinical Operations provides integrated substance abuse treatment, mental health treatment, and HIV prevention and is responsible for many of the day to day clinical and administrative operations of the counseling program.  The Director of Clinical Operations is responsible for, meeting with clients when conflicts or concerns arise regarding their services. The Director of Clinical Operations assists the Program Director with complex business analysis and problem solving for the full program and for many of the areas within the scope of responsibility for the Director of Clinical Operations.

Include the following. Other duties may be assigned.

1. Counseling: Provide direct individual & group counseling services as needed and/or when staff is unavailable.

2. Clinical Supervision: Provide weekly clinical supervision of counselors, interns, and/or other frontline program and services staff as assigned. Coordinate in-service clinical training and capacity building activities in coordination with the Program Director.

3. Planning & Development: Participate in the development of the vision for the program, and co-facilitate strategic planning sessions for all locations—1035 Market St., 4200 18th Street (in the Castro), and Stonewall services at Ward 86 at SF General. Develop and provide orientation and training to new clinical hires, including clinical interns. Analyze complex and ongoing business matters, including Avatar data platform, client-track data platform, quality assurance & QA program-wide, groups program, evaluation plan and related paper and in-person program evaluations, , etc. and make recommendations to the Program Director. Direct & manage the program workbook and related curricula.

4. Intake: Manage the work of the Intake Coordinator including assignments for the intake coordinator to assist with business analysis matters related to systems and admissions. Manage and assign clients to counselors and look for ways to reduce the wait time so that potential clients can access services as soon as possible.  

5. Health Education Team: In coordination with the Program Director supervise program Health Educators and manage web-related and outreach-related program materials.

6. Administrative/ Business Analysis: Develop & direct all quality assurance activities including chart review, compliance review, and participant satisfaction data collection. Provide ongoing high quality business analysis and recommendations to Program Director for assigned areas of responsibility and/or for other program or agency matters as assigned.  Write quarterly reports, monitoring reports, mental health & substance use certification renewals, and/or other compliance –related documentation as required by city & state certifying bodies and contracts. Oversee program client satisfaction & evaluation data collection including analyzing group satisfaction data, face to face group member feedback, and feedback from staff related to group services three times annually.  Based on analysis of group-related data develop the group plan for STW for review and adaption by senior staff each quarter.  In coordination with senior leadership, including the VP of Programs & the Stonewall Director, research, explore, and analyze the business opportunities that could generate alternative sources of income via private insurance, Medi-Cal reimbursement, Medi-Care, out of pocket payment, etc. Lead additional projects and/or tasks as assigned by Program Director.

7. Grant Preparation; Writing, Coordination, etc: Direct & manage the development, writing and assembly of program grant proposals as assigned. Respond to monitoring and/other program-related reports and/or funder reviews as assigned.

8. Authorization for Services: Direct utilization review schedule & documentation. Facilitate the weekly case presentation meetings with counseling and psychiatry staff. Analyze client case history, and clinical authorization requests, in order to reauthorize clinical service.  Coordinate client treatment of care with Program Director, staff, psychiatry team, and other program leadership.  

9. Leadership: In the absence of the Program Director the Director of Clinical Operations is responsible for the day to day operations of STW, including all contractual & certification obligations; human resources and staffing obligations; staff and client related activities & responsibilities.  Including (and as needed) the timely analysis and disposition of program-related incident(s) and situations that could require action on the part of the program, its counselors, its administrators, and/or outside law enforcement. All senior Stonewall leaders are expected to be well versed and competent regarding the professional standards of care for psychotherapists/ counselors, including codes of conduct, legal requirements (including legally mandated requirements & clinical supervision standards and practice) as well as the ethical and moral standards of care and obligations that psychotherapist and counselors must follow.

10. Collaboration & Management: Meet with other program managers within SFAF to develop and execute referrals, cross-referrals, and collaborative activities across SFAF programs.  Work independently and effectively with other departments within SFAF including but not limited to HR, IT, and Public Affairs to provide the best possible services to staff and clients.

11. Other Duties as Assigned

Other Skills and Abilities: Extensive knowledge of HIV/AIDS prevention, care, mental health, and substance use. Extensive experience with prevention and treatment of alcohol and other drug use and dependence.  Extensive experience with the target populations of Gay Men and other MSM (G/MSM) who use methamphetamine and/or other drugs and/or alcohol in the SF/Bay Area. 3 to 5 years complex business analysis skills in no-profit health-related areas.

Master’s degree in mental health or social service field and  minimum 5 years experience required. Licensed in the State of California as a clinical social worker, marriage & family therapist or clinical psychologist. Preferred: Licensed social worker.  Meets BBS requirements to supervise MFTI’s and ACSW’s.  BBS clinical supervision credential(s) required.  This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.

Skill in operating office equipment such as a personal computer, copy machine and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Market: This position is primarily located at 1035 Market Street; San Francisco, however may require traveling to other office locations or off-site meetings as required by the job.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, and other disabilities, women, gay men, lesbians, transgender, queer and people of color.


Please visit our careers page at:

Allyson West, Executive Director California Reentry Program P.O. Box 483 San Quentin, CA 94964 415-599-6586