Job: Director of Programs, Tenderloin Housing Clinic

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Job: Director of Programs, Tenderloin Housing Clinic

Director of Programs
San Francisco, CA

Organization Overview:
Tenderloin Housing Clinic (THC) is San Francisco’s largest city-funded provider of permanent housing for single homeless adults, serving over 1,600 people annually across a growing portfolio of more than 17 single room occupancy hotels (SROs). Founded in 1980 as a legal and advocacy services provider for low-income tenants, THC has since evolved to include housing and support services, using Harm Reduction principles, in order to help clients maintain stability, retain housing, and improve their quality of life. THC has achieved remarkable results: 93% of clients in the organization’s properties retain stable housing on an annual basis. Today THC operates with a budget of $27 million and more than 250 staff. THC is continuing to grow and will open two new properties in 2015. To learn more, please visit

Position Overview:
THC is seeking a Director of Programs to oversee, support, and refine a portfolio of its program departments. Reporting to the Deputy Director, the Director of Programs will supervise the Directors of Property Management, Support Services, Facilities, Housing Services, and Transitional Housing Programs, and will provide additional support to the Directors of THC’s Legal Clinic and Community Organizing Departments. Working collaboratively with department and organizational leadership to set strategic goals, the Director of Programs will ensure that each department has the support and structure it requires to deliver exceptional, client-centered support. This is a tremendous opportunity for an experienced staff manager and program leader to join a talented team dedicated to empowering homeless and low-income adults.

Responsibilities will include, but are not limited to:
Strategic Leadership
 Collaborate with the program Directors and Deputy Director to drive the creation of departmental goals, business plans, and budgets in alignment with broader organizational goals
 Evaluate THC’s program departments, with an eye to continuous improvement and the infrastructure needs that will allow each department to most effectively deliver on its goals, also bringing in best practices around program evaluation and delivery
 Work in conjunction with the Deputy Director and THC’s executive leadership team to make decisions on agency-wide policy and strategic direction
 Participate in internal and external meetings and committees as directed by the Deputy Director, and maintain relationships with master lease owners, government and private funders, and other community service providers
Staff Management
 Supervise THC’s program Directors, providing ongoing support, training, and performance management
 Work with program Directors to ensure that their departments uphold standards for high performance and excellent, client-centered service
 Foster a mission-driven, goal- and team-oriented culture and clear communication between and within program departments
 Provide continuing and relevant professional development activities for program staff
Compliance and Risk Management
 Identify risks that prevent THC from accomplishing its mission; recommend and implement process improvements, internal controls, and contingency planning to mitigate risks
 Ensure that THC practices and program departments are in compliance with local, state, and federal laws and regulations through ongoing monitoring and/or audits
 As appropriate, Partner with the Director of Business Operations to coordinate efforts to address legal claims against THC and investigations or inquiries from local, state, and federal agencies regarding THC’s program departments
Administrative Oversight
 Participate in the development of funding proposals, providing insight into appropriate program plans
 Collaborate with the Deputy Director to develop and implement policies and process controls that ensure that all objectives and reporting requirements within program contracts are accomplished in a timely, accurate, and consistent manner
 Produce reports on program activities for THC’s Board, Deputy Director, and Executive Director
 Review, approve, and/or seek approval of expenditures
 Evaluate and/or negotiate contracts, as assigned

 Minimum of 10 years’ professional experience, with at least 5 years of experience working in a social service or program delivery setting, ideally within homelessness services, and/or mental health and substance abuse, within the context of an urban environment
 Prior experience in a program leadership role, with experience in setting program goals and objectives, designing program structures and staffing plans, and developing and managing budgets
 Demonstrated success in empowering and managing diverse staff teams to high performance, promoting effective collaboration and high standards of client-centered service
 Ability to build strong professional relationships by demonstrating exceptional interpersonal skills, sound professional judgment, and high levels of integrity and accountability
 Analytical orientation, with the ability to create efficient processes and structures in support of an organization or department’s strategic direction and ongoing evaluation
 Ability to thrive as an adaptable and resilient leader within a fast-paced organization, demonstrating the empathy, patience, and sense of humor essential to maintaining a positive culture
 Past experience overseeing compliance and risk management efforts, with the ability to build a strong working knowledge of local, state, and federal laws and resources as they apply to THC’s clients and operations
 An understanding of the principles of the Harm Reduction and Housing First models, or a desire to work in an agency that adheres to these models
 BA/BS required; Master’s in Social Work, Public Administration, or related field strongly preferred
 Regular travel to THC’s properties throughout San Francisco required
This posting is an accurate outline of the key responsibilities and qualifications of the Director of Programs position. A more detailed job description will be made available at the first in-person interview or upon request.

To Apply:
Please upload a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, both in Word format, to Krista Gaeta, Deputy Director at  Applications will be reviewed on a rolling basis.
THC offers a competitive salary and benefits, commensurate with experience and skills.

THC is an equal opportunity employer.

About Commongood Careers: THC has partnered with Commongood Careers to conduct the search for a Director of Programs. Commongood Careers is a mission-driven search firm that supports the hiring needs of high-impact nonprofits. With an approach that leverages robust talent networks, recruitment and search management expertise, and a deep understanding of our clients’ missions and cultures, we help organizations secure the talent they need to create greater social impact. Since our founding in 2005, Commongood Careers has led more than 700 searches at 275 organizations in 33 states, making us one of the most experienced and dedicated nonprofit search firms in the country. Learn more about nonprofit job opportunities at Commongood Careers.
Allyson West, Executive Director California Reentry Program P.O. Box 483 San Quentin, CA 94964 415-599-6586