CENTRAL CITY HOSPITALITY HOUSE
TITLE: Program Manager, Tenderloin Self-Help Center
REPORTS TO: Program Director
COMPENSATION: Depending on Experience; annually plus benefits
STATUS: Full-time, exempt, non-union position; shift flexibility required.
DEADLINE: Open until filled. Internal deadline is 5pm, Thursday, July 31, 2014; no exceptions.
Founded in 1967, Central City Hospitality House is a progressive, community-based organization located in San Francisco’s Tenderloin neighborhood that provides opportunities and resources for personal growth and self-determination to homeless people and neighborhood residents. Our mission is to build community strength by advocating policies and rendering services which foster self-sufficiency and cultural enrichment. We use a peer-based approach and encourage participation from our constituents on various levels of decision-making and service-delivery.
Hospitality House has five programs. The Tenderloin Self-Help Center and Sixth Street Self-Help Center are community centers that provide a range of emergency and support services using a low-threshold, peer-based, self-help model. In addition to housing, case management, harm reduction, mental health support, and employment services, the Centers offer opportunities for civic engagement, community involvement, and socialization. The Shelter Program is a small men’s dormitory that provides basic emergency shelter as well as one-on-one case management and counseling to assist people in moving into permanent housing and addressing other issues creating barriers to stability and self-sufficiency. The Community Arts Program is a unique space where individuals can create, house and sell artwork, offering open studio hours, workshops, a creative writing class, and an opportunity for artists to exhibit and sell their work. The Community Building Program includes a peer volunteer training program, employment services, program activities, and the Healing, Organizing & Leadership Development Program which is a peer internship community organizing program for participants impacted by trauma. All programs work together to provide a range of support, resources, and opportunities for people to achieve stability and self-sufficiency.
The Program Manager is responsible for oversight of the Tenderloin Self Help Center and the provision of services that are consistent with the agency’s mission, philosophical principles, and ethical standards. This position provides supervision and training to five Peer Advocates, four Case Managers, and several Substitute Staff; oversees adherence to policies and procedures; coordinates facility upkeep and maintenance; is responsible for reporting to funders regarding program performance; interacts directly with participants regarding program issues; and represents the agency in community forums. The position is also responsible for managing the contracts, data collection, and reporting for all aspects of the program. The Program Manager is also part of the agency’s Management Team, is on-call for program issues or emergencies, and must be available to work some evening hours.
• 3 years experience working with people experiencing poverty, homelessness, mental health issues, active drug use, life-threatening illnesses, social disenfranchisement, and/or other related issues.
• Demonstrated understanding of mental health issues and substance use dynamics; familiarity with current concepts of harm reduction and its application; understanding and sensitivity to diverse participant backgrounds.
• 2 years management experience in a community program or BA/MA degree in related field with relevant supervisory experience. Previous supervisory experience required, including familiarity with progressive disciplinary procedures.
• Experience adhering to grant reporting requirements, casework, and documentation of services.
• Demonstrated commitment to peer-oriented service-delivery strategies; to non-medical, self-help program models; and to participant involvement processes.
• Must be reliable, highly organized, attentive to detail, and able to multi-task.
• Bilingual Spanish strongly preferred.
RESUME, COVER LETTER & SALARY REQUIREMENTS TO:
Central City Hospitality House/ Program Manager Search
290 Turk Street
San Francisco, CA 94102
Please specify the position for which you are applying. Please NO PHONE CALLS or VISITS.
Allyson West, Executive Director California Reentry Program P.O. Box 483 San Quentin, CA 94964 www.ca-reentry.org 415-599-6586
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