SF Homeless Outreach Team position: Specialist I

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SF Homeless Outreach Team position: Specialist I


About the Organization One of the nation's leading 501(c)3 nonprofit fiscal sponsors, PHFE has served nonprofit and government agencies since 1968. PHFE's staff provides a wide spectrum of nationally recognized infrastructure and support expertise. With Fiscal Sponsorship, Infrastructure Management, and Consulting Services, nonprofit and government agencies are able to reduce administrative overhead, improve accountability and spend more time and funding on programming and service delivery.

PHFE's services help make communities healthier and make a difference in the lives of millions of people served by our government and nonprofit clients.  

Location CAN016 - San Francisco, CA

Program Name SFHOT Program

Full-Time/Part-Time Full-Time

Salary Range

Open Date 7/24/2014

Travel Requirement

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize chronically homeless individuals and to help establish care for chronic conditions and find permanent housing.  The Specialist I is a member of a multidisciplinary team which may include a Specialist II, Social Worker, Nurse Practitioner, Primary Care Physician, Psychiatrist, Housing and Financial Administrators, Vocational and Recreation Counselors.  The Specialist I is a member of a team of Engagement and/or Care Management, who works collaboratively to engage, stabilize and house vulnerable and chronically homeless individuals. The Specialist I may be responsible for locating, evaluating, engaging, counseling, transporting and referring individuals to appropriate services.  Specialist I assignments require ability and willingness to work in either Engagement or Care Management.  SFHOT operates 365 days a year, 24 hours a day, 7 days per week. Work schedules are on shifts set by Management.



Conduct outreach throughout the Central City and outlying neighborhoods for the purpose of engaging homeless individuals into services.
Respond promptly to requests from city agencies (the Mayor’s Office , Board of Supervisors, SFPD, SFFD,) and merchants, community groups, and citizens to help individuals found at-risk in the streets.
Check the welfare of all encountered individuals lying on the street.
Provide targeted outreach to High Users of Multiple Systems (HUMS) who frequent emergency services but are not connected to stabilizing care.
Work as members of, or in close collaboration with, the Street Medicine Team, working with medical staff to engage homeless individuals. Functions may include collection of basic personal and demographic data, registration in electronic systems, pick-up and delivery of supplies and equipment, including pharmaceutical supplies, laboratory tests and mail.
Administer initial screening tools and document concerns and disabilities regarding lack of housing, financial support, medical and mental health and any substance use.
Provide hope, encouragement and paraprofessional counseling and crisis intervention to clients in need.
Work as members of, or in close collaboration with, the Care Management Team, to establish and maintain a minimum caseload of 20 clients and regularly follow their care from initial care plans through referrals and linkages and into permanent housing.
Become an advocate as appropriate for scarce resources that help stabilize clients.
Serve as liaison between the professional staff and community. Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.
Confer with team to develop engagement strategies and match new clients to the appropriate case management staff.
Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.
Use web-based technologies for information look up and entering notes in a timely manner.
Maintain daily logs of client contacts and disposition using available technology.
Adhere to the Code of Conduct and established policies and procedures.
Attend training and meetings as required.
 Other duties as assigned.

Position Requirements

AA/AS degree in Human Services, Psychology, Counseling, or a related field; OR
High School degree or equivalent plus a minimum 3 years direct experience working in a professional capacity with homeless, behavioral health or medically complex populations.

Valid California driver’s license and no history of major moving violations, including DUIs, during the past 5 years.
Knowledge of the client population and their complex needs including homelessness, financial instability, medical and psychiatric illnesses, and substance abuse.
Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations within all neighborhoods in San Francisco.
Ability to work successfully both independently and cooperatively.
Ability to speak, read and write clearly in English.
Professional level competency using Internet, email, and Microsoft Word computer applications.
Ability to use computers/internet to look up information and enter relevant notes.
CPR and first aid certification within 90 days of hire.


Bilingual, bicultural in Spanish or Cantonese/Mandarin.
Previous experience or training in street outreach and case management.
Knowledge of San Francisco neighborhoods and community resources.
Knowledge of the San Francisco emergency provider network.
Prior experience with documentation and billing procedures.

Physical Requirements:

Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout an 8 hour work shift.
Ability to use a computer, phone or office equipment for extended periods of time.
Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
Must be able to lift a minimum of 10 lbs.
With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.
Allyson West, Executive Director California Reentry Program P.O. Box 483 San Quentin, CA 94964 www.ca-reentry.org 415-599-6586